Política de reembolso

ORDER CANCELLATION

 

You may cancel your order of SIBIONICS products before you receive notification of shipment. In such case, you will receive a full refund of your purchase price.

 

RETURN & REPLACEMENT

 

Due to the nature of the medical device, SIBIONICS is unable to accept the return of opened products.

 

If the sensor is used correctly within its 14-day service life, we will provide a product replacement for any quality-related issues.

 

To be eligible for a product replacement, customers must ensure:

 

(i) The product has been used correctly. This means adhering to the manufacturer's usage & storage guidelines, instructions, and recommendations. Any misuse or improper handling of the product may not be eligible for a replacement.

 

(ii) Submit product information, order details, and valid screenshots/videos of the malfunctioning product(s) to SIBIONICS’ customer support team.

 

 

WARRANTY

 

We currently do not offer a warranty policy for biosensors. Please Submit a Request if you had an issue with the biosensor.